Warranty and after sales services

Please refer to the supplied Warranty Card.

This terms of service is defined to apply to any after services (hereinafter referred to as “Service”) in relation to this product provided by NTT QONOQ Inc. (hereinafter referred to as “Company”).

In the event that you apply for use of this Service, you are regarded as agreeing to all the content of this terms of service.

The contract in relation to this terms of service shall be established by acceptance of your request for repair of the product after the Company confirmed necessary items and whether offering of the Service was possible or not when you applied according to the guidance introduced in the user manual, at our support center or on the Company’s website.

Note that the Company may refuse your request at the Company’s discretion due to requested content, period, or measure, or the information offered from you or other condition other than the case stipulated in this terms of service.

The Company offers the Service for the Company’s product that is purchased and used in Japan.

The purpose is repair and maintenance of the function and performance in case of failure of the Company’s product.

That is not guaranteed for matching to your purpose of use or any special request related to the function or performance of the Company’s product.

Note that repair may not be possible due to its condition or state of repair request item resulting from the inspection. In that case, the Company will reset the repair request item to the default state and return it to you without being repaired.

The Company may offer of the Service by replacement of your repair request item with refurbished item (*) when the Company determines that repair is impossible, difficult, or irrational.

If you do not agree with the replacement mentioned above, your repair request to the service shall be regarded as canceled.

You can apply for repairs at the Company’s support center (https://www.devices.nttqonoq.com/support/repair/).

In the event that you hand your repair request item with any objects added (hereinafter referred to as “Addition”) to the Company, the Company shall not be liable for possible stain on the Addition, damage or loss of the Addition, or any damages caused by related to the Addition in the process of repair.

Recorded data may be damaged or lost in the process of repair. Note that the Company is not responsible for the damage or loss of recorded data.

If the product is covered by the warranty included to the Company’s product, the provision of the warranty shall take precedence of this terms of service.

The Company repairs your repair request item free of charge according to the provision of the warranty.

Please confirm the provision of the warranty in advance because the repair may be out of the warranty of free of charge even if the warranty period is not expired.

In the event of out of warranty of free of charge, the Company will repair at your own expense according to this terms of service.

The Company may consign all or a part of the service (including related services) to cooperative companies under the Company’s discretion and responsibility.

The Company will present the charge for the service (hereinafter referred to as “Service Charge” including repair and other cost) in each case because it varies by condition or state of the repair service.

Please confirm actual Service Charge with the person in charge of the Company’s support center when you request for repair because an estimation may be different depending on condition or circumstance.

The Company will start repair without contacting you again about the Service Charge in case of the following items.

If the Company finds that an estimation amount is beyond that you specified, the Company will notify you of the estimation of the Service Charge. Please respond whether you want or not to request for the Service at the amount.

If you do not want the Service at the amount, the Service request shall be regarded as canceled.

The cost specified in the following items arises separately as a Service Charge depending on condition or state.

Note that the cost specified in the following items incurs even if repair is not provided.

Creating and issuing an estimation costs separately.

The Company determines the parts stock period of repairing functional parts (the parts necessary to maintain the function of product) of repair request item for each product.

The parts stock period of repair request item shall be regarded as the period available for the Service and the Company will determine whether the Service is actually available or not depending on the state.

The Company will appropriately manage and use the personal information and data provided by customers for the purpose of providing the Service in accordance with the Company’s “Privacy policy”.

The Company shall be responsible for the limited to articles and contents defined as this terms of service when providing the Service and is not liable for your any damages arose from the other reasons (including indirectly, collateral or consequential damages, lost profits, punitive damages, damages based on your liability from the third party claimed) and damages incurred from that you could not use the product because of damage or malfunction of the corresponding repair request item.

However, this does not apply if the corresponding damage resulting from intent or gross negligence on the Company.

In principle, the Company will apply repair operation for a damage arisen during a period that your repair request item is kept by the Company.

Even in the event that the Company shall be liable for damages to you in connection with the provision of the Service, the Company's liability shall be limited to the value of the repair request item, except in cases of intention or gross negligence on the Company. The value of the repair request item shall be calculated based on either its net book value or the market price of a product with equivalent performance at the time the damage occurred.

In the event that the fact you are antisocial forces (an organized crime group defined in the Article 2, Item 2 of Act on Prevention of Unjust Acts by Organized Crime Group Members (hereinafter referred to as “Anti-Organized Crime Law”), a member of an organized crime group defined in the Article 2, Item 6 of Anti-Organized Crime Law, 5 years has not yet passed since the person had left an organized crime group, associate member of an organized crime group, organized crime-related company, extortionist, social action racketeering organization, political racketeering organization, intellectual crime group, a person with close ties to organized crime and any other similar organization or person who makes a violent demands or unreasonable demands beyond legal liability) is revealed, the Company may terminate the whole or a part of the contract concerning to the Service at anytime after the event in question occurs without any notice required.

The Company is not liable for compensation even in the event that any damages arose from the termination of the whole or a part of the contract related to the Service based on the provision of this Article.

The Company may terminate the whole or a part of the contract related to the Service without any obligation of compensation in the event of determination that you acted beyond the considerable extent on conventional wisdom (actions including the following defined but not limited to) against the Company (including employees of the Company, outsourcing partner and employees of outsourcing partner).

Furthermore, the Company may contact police or lawyer etc. to deal with such action properly in the event that the Company determines it is malicious.